HOME SE by HOGR FOOD NETWORK PVT LTD.

HOME SE, a brand by HOGR FOOD NETWORK PRIVATE LIMITED (hereinafter referred to as "us", "we", "our", "HOME SE") recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on and other offline sources. This Privacy Policy applies to current and former visitors and users of our website and mobile application (collectively referred to as "Platform"), our customers and service beneficiaries. By visiting and/or using our Platform, you agree to this Privacy Policy.

HOGR FOOD NETWORK PRIVATE LIMITED is an Indian Company registered under the Companies Act, 2013 having its registered office at 607, 8th main, HAL 3rd stage, New Thippasandra, Bangalore North – 560075 which in engaged in the business of providing software service and platform for purchase and sale of food products under the brand name "HOME SE"

The words "You" or "User" shall mean any natural or legal person who (1) visits our HOME SE App for the purpose of browsing; or (2) customers who buy products sold on the HOME SE App; (3) Sellers using our Services or (4) Users of any system set up on the HOME SE App to provide a better consumer experience (Assistant / Chats / Pop-ups chat boxes etc.) or (5) any individual who provides personal information to HOME SE for a lawful purpose in terms of the present privacy policy; and (6) Anyone contacting customer-services.

Access to the content available through the HOME SE App or website (collectively referred to as "Platform") is conditional upon your approval and free consent to this Privacy Policy which should be read by You, together with the Sellers Terms of Service/ Customer Terms (as applicable) of Service as displayed in the HOME SE APP / website. You acknowledge that this Privacy Policy, together with our Terms, forms our agreement with You in relation to Your use of the HOME SE App. The use of our HOME SE App or Services, and any dispute over privacy, is subject to this Privacy Policy, including its applicable limitations on damages and the resolution of disputes.

Sensitive Personal Information Includes the following:

• Passwords;
• Contact information such as email, contact number, residential address, place of business, current location, etc.
• financial information such as bank account or credit card or debit card or other payment instrument details;
• physical, physiological and mental health condition;
• medical records and history;
• Biometric information;
• Order history, food preference, details of orders, etc.
• any detail relating to the above clauses as provided to body corporate for providing service; and
• any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.

Information we collect

• Contact information - We might collect your name, email, mobile number, phone number, street, city, state, pincode, country, location and IP address.
• Payment and billing information - We might collect your billing name, billing address and payment method when you buy any item. We do not collect your credit card number or credit card expiry date or other related details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner.
• Information you publish. We collect information a Seller may publish on our website or HOME SE App in relation to brand name, logo, brand information, product information, bank details, revenue details, etc.
• Demographic information. We may collect demographic information about you, preferences, or any other information provided by you during the use of our website or HOME SE App. We might collect this as a part of a survey also.
• Other information. If you use our website, we may collect information about your IP address and the browser you're using. We may look at what site you came from, duration of time spent on our website, number of times you visit our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in multiple ways.

1. We collect information directly from you. We collect information directly from you when you register on our Platform. We also collect information based on your activities on our Platform.
2. We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
3. We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information:

• We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
• We use information to respond to your requests or questions and queries
• We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We use information to look at site trends and customer interests: We may use your information to make our website and products better suited to your preferences. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes: We may use information to protect our company, our customers, or our websites.
• We use information for marketing purposes: We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter.
• We use information to send you transactional communications: We might send you emails or SMS about your account or a ticket purchase.
• We use personal information to transfer such communication or benefits as allowed by the State.
• We may use personal information for compliance with any judgment or decree or order under any law for the time being in force.
• We may use personal information for taking measures to provide medical treatment or health services to any individual during an epidemic, outbreak of disease, or any other threat to public health
• We may use personal information for taking measures to ensure safety, provide assistance or services to any individual during any disaster, or any breakdown of public order
• We use information as otherwise permitted by law.

Sharing of information with third-parties

• We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors.
• We will share information with our business partners. This includes a third party who provides or sponsors HOME SE. Our partners use the information we give them as described in their privacy policies.
• We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
• We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
• We may share your information for reasons not described in this policy. YOU will be informed before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email info@homese.app. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

If you have any questions about this Policy or other concerns, you can also email us at info@homese.app

Withdrawal of Consent

You may withdraw your consent from our use of your personal information however, upon such withdrawal you shall not be entitled to use the Platform. The said withdrawal shall also not be applicable on any use or processing of data prior to the date of withdrawal.

Upon withdrawal of consent we shall, unless retention is necessary for compliance with any law at the time being in force, erase the personal data as soon as it is reasonable to assume that the specified purpose is no longer being served,

Updates to this policy

This Privacy Policy was last updated on 1st July 2025. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.